When the backlog of CS tickets is gone, are we going to start doing unmelt requests again?

Please don't inundate us, but yes, we could do a couple of those.

It's especially hard when they come at the time of an event. That really impacts our response time.

It's not a formal system. Please don't abuse the system. It's something nice that we can do for you guys. It's one of the many things that separates our customer service from standard customer service, and I'm totally thrilled that we do it.

By the way, shout out to the amazing CS team out there in the UK dealing with all this. Allie, Patrick, Michael, Henry, Amanda, you guys.

They're pretty awesome. I was talking to them this morning and we're looking at hiring some new CS folks there. So I was interviewing people early this morning because it's lunch time for them.