Developer dossier

Sandi Gardiner

Co-founder, VP of Marketing, board member

All 38 answers
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2015–2022active
Reverse the Versemost heard in
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2015 · 15
2016 · 19
2017 · 0
2018 · 0
2019 · 0
2020 · 0
2021 · 0
2022 · 4
20152022

Recent transmissionslatest 20 of 38

You've been to a few of the Bar Citizen World Tour events. How's that been?

Sandi GardinerCo-founder, VP of Marketing, board member

Well, this was actually the first one I've been to in a while. The original one, I don't know if you went to the original one, but it was created by myself and Alexis and Ben, and that was in 2013, I believe, in Santa Monica. That was good fun, and that took off. We did Food Citizen; you came to that one. That was a failure. But I haven't been to a Bar Citizen... well, actually, I went to the one in Los Angeles. It was in the summer. So that was the first one I'd been to since the pandemic, and I saw a lot of LA folks I didn't recognize too, but a lot I did recognize.

Star Citizen Live›Master Modes·
Published on this date.9 Dec 2022
EpisodeCommunity & events

You've been to the new Frankfurt office and I haven't. What's your impression of it? I've seen photos of these weird pod things you can sit in.

Sandi GardinerCo-founder, VP of Marketing, board member

They look weird, but they're not weird. I sat in one, and they're like soundproofed, very comfortable little meeting rooms. And you can sit with somebody and take a meeting. I went into the meditation room and took a nap. They have these sort of banana boat cushions, but you can also do other things; it's a relaxation room, play music, do all kinds of things.

Star Citizen Live›Master Modes·
Published on this date.9 Dec 2022

What was that first day like, October 10th, 2012, when Star Citizen was finally unveiled to the world in Austin?

TL;DRSandi Gardiner recalls the lead-up as high-alert and uncertain, with encouraging early reactions from journalists, but the website crashed during the launch speech and she thought it was over before it snowballed.

Sandi GardinerCo-founder, VP of Marketing, board member

Yeah. I mean, I was talking to John Erskine in Frankfurt at the Frankfurt Christmas party, and we were saying when you're really doing it, when you're really in it, you're just on high alert. In the lead-up to October 10th, there were so many balls to catch and plates spinning in the air. We just didn't know. We thought it was going to go well, but we weren't sure. Did I tell you Chris was singing? Chris is not a great singer, but he called me from Germany. You know that song, Big in Japan? He was singing "Big in Germany" badly, because all the journalists had brought old Wing Commander boxes and they were raving about the prototype. And he thought, well, maybe we have something. Maybe it's going to be good. Because Sean Tracy, Hannes, they all thought it was good. And I'd seen the prototype. I thought, this is something. But you never know. And we'd set up the website. And I was doing everything at the time. I mean, everything. I was his personal assistant, the meeting organizer, dealing with publicity, everything. I booked Chris into a broom closet in London; we were on a budget. And of course, when he got up to give the speech at GDC and the presentation, and then we launched the site, it crashes. I just was like, oh my gosh. It was in that moment I thought, oh my gosh, it's over. It's so done. It was horrifying. It was all that work, and then you're thinking people are going to go away and not come back, because the world's so fast and fickle. Then it just snowballed from there. It kept going.

Star Citizen Live›Master Modes·
Published on this date.9 Dec 2022

By next year it will have been four years since we had a live event. Is there anything you can tell us, any sunshine, any hope [about a physical CitizenCon]?

Sandi GardinerCo-founder, VP of Marketing, board member

If I say something. Well, there is something happening in my hometown. Not hometown, I mean, where do I live, really? But Los Angeles. We are going to go back to a physical CitizenCon.

Jared HuckabyHost, Community

Next year? 2023?

Sandi GardinerCo-founder, VP of Marketing, board member

Next year.

Jared HuckabyHost, Community

Anything like a date?

Sandi GardinerCo-founder, VP of Marketing, board member

Dates. Oh, you see, I'm not Chris, but soon™. No. In October. But I don't know when in October. But we will do a physical CitizenCon in Los Angeles in 2023 in October, all willing, and as long as the world doesn't explode or Los Angeles decides to do something really weird.

Star Citizen Live›Master Modes·
Published on this date.9 Dec 2022
EpisodeCommunity & events

When, what or how will be the next concept sale?

Ben LesnickCommunity

Well, we can't say what. Or when.

Sandi GardinerVP of Marketing

Can't we say the next concept sale is a flight-ready ship?

Ben LesnickCommunity

We can say it's flight ready. I don't want to say when we're thinking because it'll go with a patch. Well, that's called a tease. Stand by. I can say, I think we can safely say that one of the things we'll be doing at Gamescom, one of our evenings, will be revealing a new ship that's in concept. So stay tuned for that.

Reverse the Verse›June 24th, 2016·
Published on this date.24 Jun 2016

Do we have any news on the HOTAS, or is it still the same as the last time we updated that?

Sandi GardinerVP of Marketing

Yeah, it's still the same as the last time.

Reverse the Verse›June 24th, 2016·
Published on this date.24 Jun 2016
EpisodeUI & HUD

Any news on the Star Map posters? How much longer do we think until we start shipping those?

Sandi GardinerVP of Marketing

I can ask about shipping some of them today. I mean, we can talk about shipping some of them very soon. It's just some of the overseas warehousing ones.

Alexis LesnickMerchandise

Yeah, we're kind of waiting to work that out before we started shipping those. I know originally we said that they were going to start shipping in May or June.

Sandi GardinerVP of Marketing

I mean, they are ready to ship. It's just a question of if we try and overseas warehouse them, because we would like them to be in good shape when they arrive.

Alexis LesnickMerchandise

Exactly. Posters can be especially tricky to ship.

Reverse the Verse›June 24th, 2016·
Published on this date.24 Jun 2016
EpisodePledges & business

Is there any new information about the Star Citizen HOTAS?asked by Snoopy

Ben LesnickDirector of Community Engagement, Online Strategy, and Spaceships

We've talked about it, but there's so much information that it goes in every different direction.

Sandi GardinerVice President of Marketing

We are in the prototype stage, and I've just emailed to see if we can try and get some kind of image for it, because I know everybody's hankering to see it. So as soon as I know, I will let everybody else know that it is happening.

Ben LesnickDirector of Community Engagement, Online Strategy, and Spaceships

They do have the prototype now that they're evaluating.

Reverse the Verse›June 3rd, 2016·
Published on this date.3 Jun 2016
EpisodeFlight model

I heard the shipping of physical goods has moved to a USA location. Is that true, and if so, how far along is that?asked by Lost

Alexis LesnickSubscription Manager

No, we're looking into options right now, but it has not happened.

Sandi GardinerVice President of Marketing

That is a mind-boggling experience that I'm right in the middle of right now. Well, to all the countries that we ship to.

Alexis LesnickSubscription Manager

I think it's more involved than people realize.

Reverse the Verse›June 3rd, 2016·
Published on this date.3 Jun 2016
EpisodePledges & business

[Any news on] the Star Citizen HOTAS?

Sandi GardinerVice President of Marketing

We're going back and forth on the quality, so until that's where we want it, we can't announce.

Jared HuckabyHost, Community Manager

The question somebody asked about the Star Citizen HOTAS: we are going back and forth on the quality right now. So we're still working on it, and we don't want to say anything right now while things are still up in the air.

Reverse the Verse›February 19th, 2016·
Published on this date.19 Feb 2016
EpisodePledges & business

Any updates on cross-chassis downgrades?

Ben LesnickCommunity

No, I just checked with Turbulent about that. I don't think it'll be too long. I'm sure it'll pop up. They have quite a list of things they're doing.

Sandi GardinerVice President of Marketing

The downgrade, can you do it if it's of equal value?

Ben LesnickCommunity

There's cross-grades and downgrades that I think are both on the list of things they need to do.

Reverse the Verse›February 12th, 2016·
Published on this date.15 Feb 2016
EpisodePledges & business

Any updates on the CitizenCon 2016 venue?

Sandi GardinerVice President of Marketing

Yes. Let me talk to Steven. Make sure we've got the contract done.

Ben LesnickCommunity

We have to sign some papers and then it's done. So we'll let you know after that.

Reverse the Verse›February 12th, 2016·
Published on this date.15 Feb 2016
EpisodeCommunity & events

Will you guys update the Squadron 42 page as more of these behind-the-scenes featurettes come out?

Jared HuckabyCommunity Manager

Yes.

Sandi GardinerVice President of Marketing

Yes. Is that not happening? It should be.

Jared HuckabyCommunity Manager

There's not a place on the Squadron 42 landing page for videos. So it's something that we can add, though.

Ben LesnickDirector of Community Engagement

Usually we update the character once we have an image of them published. John Rhys-Davies or Gillian Anderson.

Reverse the Verse›January 22nd, 2016·
Published on this date.22 Jan 2016

Do we have a date for CitizenCon this year?

Ben LesnickDirector of Community Engagement

Not yet, because it's going to depend on the venue.

Sandi GardinerVice President of Marketing

Looking at Sunday, October 9, I think, or Monday, October 10, although it's kind of a weird day. I think we have, yeah, Saturday or Sunday, 8 or 9.

Ben LesnickDirector of Community Engagement

Nobody wants to party on a Monday.

Jared HuckabyCommunity Manager

We'll know the specific day when we have the specific venue.

Reverse the Verse›January 22nd, 2016·
Published on this date.22 Jan 2016
EpisodeCommunity & events

Why isn't the 890 Jump being worked on right now, as in built?

TL;DRThe 890 Jump isn't being built now because limited staff are assigned to other priorities like mining, cargo, salvage and Squadron 42 ships, though it remains scheduled to happen before they're done.

Ben LesnickDirector of Community Engagement

Just because it's a matter of assigning resources where they're needed. We have 20 ships to work on and we have the staff to work on three, four at a time. It's just not a win right now to do the 890 Jump. It's still on the schedule. It'll happen before we're done, but it's an assembly line, you build one at a time, not all the cars at once.

Jared HuckabyCommunity Manager

And there are other ships that are linked to various game mechanics that I think are probably being prioritized more, like mining and cargo and salvaging and stuff.

Sandi GardinerVice President of Marketing

Squadron 42 ships as well.

Ben LesnickDirector of Community Engagement

Squadron 42 is a huge focus.

Jared HuckabyCommunity Manager

Maybe not the biggest priority at the moment.

Ben LesnickDirector of Community Engagement

But the good news is that once the artists and the designers who are working on the Squadron 42 ships are done, because that project will be released before the whole of Star Citizen, we'll have all sorts of super experienced, talented people working on the ships you're waiting for.

Reverse the Verse›January 22nd, 2016·
Published on this date.22 Jan 2016

Any updates on the HOTAS?

Sandi GardinerVice President of Marketing

Yeah, they should come, we're hoping, next week online. So the HOTAS and the keyboard will come first, and then later on will be the headset and mouse, if you want those. The more expensive, or the more... well, yeah, it is more expensive, but more complicated, a grander HOTAS, I think we're making an announcement for that come E3.

Jared HuckabyCommunity Manager

The high-end.

Sandi GardinerVice President of Marketing

Yeah, the high-end.

Jared HuckabyCommunity Manager

To clarify Sandi's statements, we're expecting the pre-order for the standard edition HOTAS to go online next week. They're not going to ship next week.

Sandi GardinerVice President of Marketing

No, they won't ship next week.

Jared HuckabyCommunity Manager

Just for pre-order.

Reverse the Verse›January 22nd, 2016·
Published on this date.22 Jan 2016
EpisodePledges & business

Will there be physical packages in the future again?

Sandi GardinerVice President of Marketing

Well, I need to ship all of the promised ones first, and then we can kind of go from there. But the silver Constellation collector's boxes are going to ship first, probably June or July, hopefully. And then after that, I'll ship the Freelancer boxes and the Hornet boxes.

Reverse the Verse›January 22nd, 2016·
Published on this date.22 Jan 2016
EpisodePledges & business

Is there a chance the HUD on the Freelancer can get an update?

TL;DRYes, no HUDs are finished, and the UK team is working on bespoke manufacturer HUDs, with a Freelancer mock-up that looks good but isn't available to show yet.

Jared HuckabyCommunity Manager

Absolutely. None of the HUDs are finished. There's kind of a generic HUD spread amongst all the ships right now, but I know Zane and the entire team in the UK are working on bespoke HUDs for all the different manufacturers.

Ben LesnickDirector of Community Engagement

In fact, that's one of the specific reasons we shipped Zane off to the UK, to do more with HUDs.

Sandi GardinerVice President of Marketing

He was working on it when I was there in the UK and did a little piece for the BBC on it.

Jared HuckabyCommunity Manager

It's the side effect of putting the game out while it's still being built. You're going to see a lot of things in temporary transient states, and HUDs are definitely one of those. They've got some cool stuff. I've seen the mock-up of the Freelancer HUD. It looks very cool.

Ben LesnickDirector of Community Engagement

You're such a tease. We should get that and show it to people.

Jared HuckabyCommunity Manager

I will ask Zane. He's not always the easiest person to get a hold of. And that particular image isn't checked into Shotgun. I've tried to show it before.

Reverse the Verse›January 22nd, 2016·
Published on this date.22 Jan 2016
EpisodeUI & HUDShips

Where can we find the BBC show that they filmed?

Sandi GardinerVice President of Marketing

I'm waiting to hear from our head of PR when that's going to air, and as soon as I find out, I will post that online. We'll post it on our Comm-Link and everywhere.

Ben LesnickDirector of Community Engagement

It's Click, right?

Sandi GardinerVice President of Marketing

Yeah, it's Click, and then there's also another part of the BBC that are doing a bigger piece. So there's more than one piece, basically. But I'll definitely give all the links when I have them.

Ben LesnickDirector of Community Engagement

Click is shown on BBC America.

Sandi GardinerVice President of Marketing

Yeah, so you'll be able to see it here. And then the other ones I think we can definitely get links for.

And aren't we going to get the full interview, the full round table that we're also going to do?

Jared HuckabyCommunity Manager

Yeah, so they give us the full footage, so if they cut anything out we can use the footage for our own purposes.

Reverse the Verse›January 22nd, 2016·
Published on this date.22 Jan 2016
EpisodeCommunity & events

Will the pre-orders for the HOTAS be limited? Can people order more than one?

Sandi GardinerVice President of Marketing

I'm pretty sure you can order more than one. I will double check, though, because the box is big and kind of heavy, so I'll find out how that works.

Ben LesnickDirector of Community Engagement

This first run is limited, though, it's the signature stuff, is that right?

Sandi GardinerVice President of Marketing

Yeah, they're all signed by Chris.

Ben LesnickDirector of Community Engagement

So it is a limited first run for you guys.

Sandi GardinerVice President of Marketing

Right. So it's basically only sold on our site. And then later on, Saitek will be selling HOTAS in their stores and their third-party outlets. However, they won't have Chris's signature or the numbering on the bottom. So it'll be one of 2,000, two of 2,000, et cetera.

Reverse the Verse›January 22nd, 2016·
Published on this date.22 Jan 2016
EpisodePledges & business
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