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What is the wait time for customer service?
Alexis Lesnick · Subscription Manager

We're coming up on a weekend, so if you write in over the weekend, it'll maybe be Tuesday when you hear back.

Ben Lesnick · Director of Community Engagement, Online Strategy and Spaceships

But we can say that the great customer service backup has been soundly defeated, thanks largely in part to Ms. Gardner here.

Sandi Gardiner · Vice President of Marketing

2,000 tickets.

Ben Lesnick · Director of Community Engagement, Online Strategy and Spaceships

She got so fed up with it that she spent her entire weekend, the weekend before last, just doing tickets.

Jared Huckaby · Host, Community Manager

And sending us emails over the weekend. For the parts that we can comment on or whatnot, she killed it that weekend. The UK comes in before us, and their Monday starts nine hours before ours does, and CS got in that day, and I was still up at night, and Henry messaged me and goes, what happened to the queue? And I'm like, Sandy happened to the queue.

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Published on this date.2015-09-26
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