Developer dossier

Alexis Lesnick

Subscription Manager

All 126 answers
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2015–2016active
Reverse the Versemost heard in
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2015 · 41
2016 · 85
20152016

Recent transmissionslatest 20 of 126

Any news on the Star Map posters? How much longer do we think until we start shipping those?

Sandi GardinerVP of Marketing

I can ask about shipping some of them today. I mean, we can talk about shipping some of them very soon. It's just some of the overseas warehousing ones.

Alexis LesnickMerchandise

Yeah, we're kind of waiting to work that out before we started shipping those. I know originally we said that they were going to start shipping in May or June.

Sandi GardinerVP of Marketing

I mean, they are ready to ship. It's just a question of if we try and overseas warehouse them, because we would like them to be in good shape when they arrive.

Alexis LesnickMerchandise

Exactly. Posters can be especially tricky to ship.

Reverse the Verse›June 24th, 2016·
Published on this date.24 Jun 2016
EpisodePledges & business

Are the music CDs shipping anytime soon?

Alexis LesnickMerchandise

No, that'll be a little bit later.

Ben LesnickCommunity

But we have done some of the artwork.

Alexis LesnickMerchandise

Yes, we've been getting prototypes for the case. And the music. Yes, we have the music too.

Reverse the Verse›June 24th, 2016·
Published on this date.24 Jun 2016
EpisodePledges & business

Do buyback tokens work for melted packages or just standalone ships?

Ben LesnickCommunity

It's a good question that I did not know the answer to. I believe it's both.

Alexis LesnickMerchandise

I think it's both. I know that they don't work on limited items.

Ben LesnickCommunity

I don't think they work on physical items either. Packages with physical items. But I think a standard package does work. But we will check with Turbulent and we'll clarify. I'm almost certain you can buy back a package.

Alexis LesnickMerchandise

But if it was like a limited ship, I think once it's reclaimed, you can't buy it back.

Reverse the Verse›June 24th, 2016·
Published on this date.24 Jun 2016
EpisodePledges & business

Is the next Free Fly weekend coming up anytime soon?

Ben LesnickCommunity

We will have one as soon as we want. They're working on 2.4.1, which is going to address some of the stability issues and just general bug fixes. I would expect that once we get that out, we'll look at having a Free Fly, but no specific date right now.

Alexis LesnickMerchandise

This seems like a good time to mention the rotating ship that we're going to start doing for subscribers. So next Friday, July 1st, we're going to start doing a rotating ship for subscribers. So every month, we'll have a new ship that you get for the month to fly and try out. We're going to start off with a Sabre in July. So any subscribers will have access to fly that for the month, and then we'll have something new in August.

Reverse the Verse›June 24th, 2016·
Published on this date.24 Jun 2016

Are we going to get orders for the next hard copy of Jump Point, and is there any news?asked by Ennio

Alexis LesnickMerchandise

If you ordered Jump Point Volume 2, which we sold back around Christmas time, we had pre-orders up, they're currently in production. It took us a bit longer to get things rolling than we anticipated, but they're in production now, and I would think they'll probably be shipping sometime end of July, August.

Reverse the Verse›June 24th, 2016·
Published on this date.24 Jun 2016

Why can I not un-melt physical packages?asked by El Pollo Loco

Alexis LesnickMerchandise

Mostly because that's something we're working on fulfillment for right now.

Ben LesnickCommunity

Basically, we've already told the factories things like, hey, we are going to need 72,000 CDs.

Alexis LesnickMerchandise

We basically needed to keep the numbers the same. We needed them at a standstill to get that into production. It's possible that we might have something later.

Ben LesnickCommunity

Once we've fulfilled all those early physical packages, we can go back and look and say, hey, we can do this again, or hey, we have these leftover, we'll have them separately. We need a locked number for the stuff we're actually going to be shipping. In the past, we've shipped some physical stuff already, like the Citizen cards and the Constellation models for the larger packages. No way to bring those back.

Reverse the Verse›June 24th, 2016·
Published on this date.24 Jun 2016
EpisodePledges & business

Can I change the Buccaneer's seat for a Dragonfly?asked by Giran

Jared HuckabyHost, Community Manager

It's not that small.

Alexis LesnickSubscription Manager

But I like the way you're thinking.

Reverse the Verse›June 17th, 2016·
Published on this date.18 Jun 2016

If we get LTI with the Dragonfly, can we upgrade later to a much larger ship and keep the LTI?asked by Dev Wolf

TL;DRYes, upgrades carry the insurance of the base pledge, and the package with two Dragonflies and a Caterpillar is all LTI because the system can't mix insurance types within a package.

Ben LesnickDirector of Community Engagement, Online Strategy and Spaceships

Yes, that is how the system works.

Alexis LesnickSubscription Manager

Your upgrade will always reflect the insurance of whatever your base pledge that you're upgrading from has.

Ben LesnickDirector of Community Engagement, Online Strategy and Spaceships

And before we go into more LTI everything, I will go ahead and say that one of the packages today is two Dragonflies and a Caterpillar. We don't have a way to have separate insurances in a package, so they're all LTI. The standalone Caterpillar is just six months, but I'll just get that out there into the universe first. There is one Caterpillar that has LTI. It's a limitation of the system, not an attempt to get around our own rules.

Jared HuckabyHost, Community Manager

We wanted to provide a way to get a Caterpillar and two Dragonflies at a discount.

Ben LesnickDirector of Community Engagement, Online Strategy and Spaceships

Yeah, and it came down to we can either have them all [LTI], don't do the package, or do some sort of Frankenstein system to the package, and everybody will be writing to CS saying, well, I want the version with a discount. Can you melt my six-month Caterpillar and switch it to a [unclear]?

Jared HuckabyHost, Community Manager

So within the confines of the system, because we wanted to provide people with an option to get these things at a discount, it has to have LTI.

Ben LesnickDirector of Community Engagement, Online Strategy and Spaceships

Yeah, our other option was to do it kind of like the gun for the Buccaneer, where we would actually sell it saying it has LTI and then take it away later. It seemed like it would be really messy from the CS standpoint.

Reverse the Verse›June 17th, 2016·
Published on this date.18 Jun 2016

A Buggy to Dragonfly CCU, pretty, pretty please?

Jared HuckabyHost, Community Manager

Sorry, no.

Ben LesnickDirector of Community Engagement, Online Strategy and Spaceships

Keep those Greycats, they're going to be useful someday.

Jared HuckabyHost, Community Manager

Yeah, and the Greycat is sold through the Voyager Direct system and not through the pledge system itself.

Alexis LesnickSubscription Manager

It seems like it could almost be a thing now.

Jared HuckabyHost, Community Manager

Almost.

Reverse the Verse›June 17th, 2016·
Published on this date.18 Jun 2016

What about the Sabre model for people who bought during the concept sale?

Ben LesnickDirector of Community Engagement

There will be an additional Sabre model where we want to do a different livery. So it's separate from the other, like we did with the RR.

Alexis LesnickSubscription Manager

We've done it a few times. So if you bought the Sabre during the concept sale and have a model in your pledge that's coming later, you'll get a variant of the Subscriber Flare.

Reverse the Verse›June 10th, 2016·
Published on this date.10 Jun 2016

Do you promise to judge the Dragonfly contest in a shorter time than the Shubin miner contest?asked by The Jabberwock

Ben LesnickDirector of Community Engagement

I promise nothing.

Alexis LesnickSubscription Manager

Pictures are easier to judge than written entries.

Jared HuckabyHost, Community Manager

That was a lot of reading, and most of what I do all day is reading.

Reverse the Verse›June 10th, 2016·
Published on this date.10 Jun 2016
EpisodeCommunity & events

Are there going to be new things to buy in-game in 2.5?asked by Jiru

Ben LesnickDirector of Community Engagement

I can't promise. We are not code locked on 2.5 yet. Almost certainly, but I can't say what they are or whether or not they're going to break at some point in the next couple of weeks.

Alexis LesnickSubscription Manager

Did you just say 2.5 would be out in a couple of weeks?

Ben LesnickDirector of Community Engagement

No, I said we're probably going to break whatever's in it in the next couple of weeks.

Reverse the Verse›June 10th, 2016·
Published on this date.10 Jun 2016

Do we know when new mousepads are coming?asked by The Mikeberg

Alexis LesnickSubscription Manager

Well, we just shipped the last one that we did. So maybe end of summer, fall. We're working on some shirts right now. So we'll get those sorted out and then move into some new stuff in the fall.

Reverse the Verse›June 10th, 2016·
Published on this date.10 Jun 2016
EpisodePledges & business

Has there been an update on the ETA for when the Jump Point hardcovers might ship?asked by Siphon

Alexis LesnickSubscription Manager

Yes, kind of. When we have a clearer window, I'll give an update on the website, but it was kind of getting tossed around with legal and David Ladyman. So we had some changes, and it is now with our printer. So hopefully in a few weeks' time, those will start shipping. But like I said, when I have a better time frame, I will give everybody an official update.

Reverse the Verse›June 10th, 2016·
Published on this date.10 Jun 2016
EpisodePledges & business

Are dog tags still estimated to ship this month?asked by Cypher Caldrez

Alexis LesnickSubscription Manager

Probably looking more like July. They're in production right now, though. It takes a couple weeks. We had many orders this time.

Jared HuckabyHost, Community Manager

Those are one of the more intricate things to produce because they have different rings.

Alexis LesnickSubscription Manager

They are, yes. Every single one is personalized.

Ben LesnickDirector of Community Engagement

And it's like they spend forever. It's always like, where are they? Oh, it's in polishing, in polishing, in polishing.

Alexis LesnickSubscription Manager

And it's literal polishing. There's many steps, yes. And we had some ones made up that are some of our Squadron characters also, for handouts and such.

Reverse the Verse›June 10th, 2016·
Published on this date.10 Jun 2016
EpisodePledges & business

What is the status of the tube star map poster?asked by Erase

Alexis LesnickSubscription Manager

We are ready to ship soon. We're working out some last-minute warehousing things. I think they'll probably be ready to ship in the next couple weeks. We had a deadline: if you purchased one of the star maps a couple years ago, we needed to update your address. There is a part in your account where you can confirm an address if you have an item like that that's ready to ship. We did send out an email to all those folks. So if you're one of those people and you didn't confirm your address, just submit a CS ticket and I can help you out. But that is just for the rolled ones. It's not for the folded box maps or anything like that.

Reverse the Verse›June 3rd, 2016·
Published on this date.3 Jun 2016
EpisodePledges & business

Can we get drinking horns themed from different ship manufacturers?asked by Vacation

Ben LesnickDirector of Community Engagement, Online Strategy, and Spaceships

I'm just going to go ahead and say no.

Alexis LesnickSubscription Manager

Probably not, but it's a good idea. I just don't see us doing that.

Reverse the Verse›June 3rd, 2016·
Published on this date.3 Jun 2016
EpisodePledges & business

[What is the status of the] hardcover Jump Point?

Alexis LesnickSubscription Manager

We have not shipped Jump Point yet. It is still in production.

Ben LesnickDirector of Community Engagement, Online Strategy, and Spaceships

Had to make some edits to the layout.

Alexis LesnickSubscription Manager

Yes, the layout is being adjusted. As soon as we have a clearer shipping date, we're going to update all of the folks that bought one.

Ben LesnickDirector of Community Engagement, Online Strategy, and Spaceships

It shouldn't be too long. David Ladyman has to go through a bunch of stuff.

Alexis LesnickSubscription Manager

So we know we're a bit delayed on that one, but we are working on it.

Reverse the Verse›June 3rd, 2016·
Published on this date.3 Jun 2016

What is the status on the dog tags?asked by DeFanos

Alexis LesnickSubscription Manager

They are in production right now. And I'd say probably ready to ship in three to four weeks.

Reverse the Verse›June 3rd, 2016·
Published on this date.3 Jun 2016
EpisodePledges & business

Are there new hoodies planned?asked by Zay Mercury

Alexis LesnickSubscription Manager

There are. We have some Squadron 42 hoodies that we are currently working on.

Jared HuckabyHost, Community Manager

Can we tell them what color they are?

Alexis LesnickSubscription Manager

Sure. They are like an olive, grayish military green.

Reverse the Verse›June 3rd, 2016·
Published on this date.3 Jun 2016
EpisodePledges & business
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