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Issue Council: players are talking about the effectiveness and usability of the Issue Council. I've seen them expressing frustration with the dupe system and suggesting improvements to the reporting process. There is significant discussion about the difficulty of reporting recurring bugs that have previously been marked as fixed. Why is this happening, and how do we address this going forward?
Benoit Beausejour · Chief Technology Officer

The first thing I would say is that the Issue Council at CIG is of extreme importance, right? Even though for players, if you don't feel like your issue is being actioned or that there's retroaction from the team, you can be certain that we have, especially Bayer's group is at the forefront of this, but Issue Council reports are significantly of high quality in general when they do pass the filters, of course. And so we use that data every day to confirm issues. A lot of the issues we have on our famous director's list that we talked about are not internal Jiras. They're IC reports, right? And so that process is super key for us. It's a very difficult signal-to-noise ratio process, though, because the level of effort put into reporting is not necessarily smooth. The quality range is large, is what I'm trying to say. Some reports are like, game, no work. Others are extremely filled with evidence, and those are the ones we want, obviously. We do want to improve the dupe system. So I've seen several backers on the ETF and elsewhere that are very active at calling out dupes. And for now, I think that their voices are kind of muddled by people saying, oh, I can reproduce, right? Instead of saying, oh, I confirmed this dupe, right? So we're actively looking at how we can improve that flow, because when we identify a duplicate, it's a major win. So when you contribute to the Issue Council, a new report, depending on the issue, takes a lot of effort for it to reach us, because you need to get reproductions on it. Reproducing another issue is a great contribution, but identifying a dupe is probably the best contribution you can make, because that helps us a lot. And for now, that's not leveled enough. So we want to change the way the Issue Council works to make that a lot more at the forefront, for sure. But the prioritization and the upvotes have historically been used, but in this new process, we're also trying to lean into this a lot more. And so the please-fix hammer button, right, to upvote an issue, we're going to try to give it a voice, and actually, some of the internal discussions we're having, I can share some thoughts if you guys are interested, are even to have community-identified issues directly in the director's list, like make the community a director in this list.

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Published on this date.2025-02-06
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