Todd Papy · Game Director, Star Citizen Live

We've had a couple of factors that we've been dealing with. Obviously, we really saw it on, I think, 3.8.1; that's kind of where it reared its ugly head. And then from there, we tried to do some hotfixes for it. So if it's rearing its ugly head again, then send those things in and we'll get it fixed, because it should just be a hotfix versus having to roll out a whole new patch.

Jared Huckaby · Host, Community

And of course, when he says send it in, we're referring to the Issue Council, which is the thing on RobertsSpaceIndustries.com where you can submit your own bug reports in much the same way our QA team does. And then you can verify the bug reports that have been submitted by other backers and help us find these things and track these things down even faster. Because again, as we've discussed several times, the same resultant bug can be caused by a multitude of underlying features. So just because you see it submitted already doesn't necessarily mean you shouldn't submit yours, because it may be happening for you for one reason and it happened for that person for another reason. And the more reports we get and the more you can verify them, the more it allows us to track down the multiple underlying causes of these things.

Todd Papy · Game Director, Star Citizen Live

Or it gives us another repro case to actually get to it.