Back to search

How much research should we do on a potential bug before filling out an Issue Council report?

TL;DRThere's no required amount of research before filing; any information helps, repro steps are great, but a bug hit while just playing should still be reported, and players should do what's comfortable.

Todd PapyStar Citizen Live Game Director

I mean, if they run into something, then I think it really depends on the bug.

Jared HuckabyHost, Community

Yeah, I think all information in some way or another is valuable because it brings attention. It's one of the reasons we have the duplication on the Issue Council. It lets more people verify it. You may add this much to it, and then somebody else is adding this part to it, and then somebody else is adding this part to it, and through the duplication feature, we can build an entire picture.

Todd PapyStar Citizen Live Game Director

Obviously, if they can produce any repro steps and ways for our internal QA to repro it at any point in time, fantastic. But if they're just playing and then they run into this issue, then okay. I would say let's enter a bug if they can, because we want to be aware of everything. If they run into it again or somehow magically find a way of reproing it, then fantastic.

Jared HuckabyHost, Community

I think ultimately it comes down to do what you feel is comfortable. This isn't your job. Presumably you all have careers and jobs and lives, but as you can help, we appreciate it.

Star Citizen Live›All About Alpha 3.8·
Published on this date.10 Jan 2020