What can you tell us, if anything, about this damn unclaimable ship bug?
TL;DRThe unclaimable ship bug is fixed and should be in the next PTU publish for the patch, because the game server now falls back to a pristine ship loadout if a customized one can't be retrieved.
I can confirm that as of yesterday that bug is fixed, and it should actually be in the 3.7.1 patch. I don't think it's in yesterday's PTU publish, but it should be in today's PTU publish if we end up going today. So the next PTU publish should have it, and that should be fixed. Just for a little background on what was happening, I actually hit up our backend server engineer who was working on it to see what was actually going on. So the issue was that sometimes the loadout service, or what we called the loadout service, was failing to return a customized loadout to the DGS. And there was a possibility, when that happened, for an outage to occur in the services chain, the chain of services. So now if the DGS can't get a customized loadout, it's going to get a pristine version of the ship instead from the entitlement processor and keep running with that. So users should never fail to get claims anymore. So that's good news.