Why do we run hidden aliases? What is the virtue of jumping into Arena Commander, the Persistent Universe, the Test Universe or Evocati without announcing who you are?
TL;DRThey use hidden aliases so they see what ordinary players experience, since a visible CIG account would attract attacks and questions and make tests and bug reproductions unrepresentative.
There's a couple of different reasons we do that. Part of it is our job is to provide context for folks like Yogi and Rich. When we see players say, hey, this particular feature isn't working as well, or we see them talking about anything, we need to get into game, we need to test that. But it doesn't create a fair test if we're on a CIG account. Say for instance, if I go into Master Mode Squadron Battle and I'm on Bayor-CIG, everyone's gonna focus on me, right? They're immediately gonna go, oh my gosh, the CIG person, I'm gonna go attack them. That's not a player experience, right? That's not what other people are seeing when they join those matches. So it's important for us to go in on incognito accounts and test that that way.
It's the whole, the scientist doesn't want to disturb the experiment kind of thing.
Exactly. It's the prime directive.
I was going to say, we definitely see that, especially in live QA. If we're on a server, people are asking us questions, but we get hunted down. And so being on incognito accounts, we can go and reproduce the issues that you guys are having. And that can even be with master modes, like Bayor said, we join a match or something, we get pounced on pretty quickly.
We want to get what players are seeing when they actually go into these modes. So we want to use as authentic of an account as we can.