Michael "Bayor" · Director of Player Experience

There's a couple of different reasons we do that. Part of it is our job is to provide context for folks like Yogi and Rich. When we see players say, hey, this particular feature isn't working as well, or we see them talking about anything, we need to get into game, we need to test that. But it doesn't create a fair test if we're on a CIG account. Say for instance, if I go into Master Mode Squadron Battle and I'm on Bayor-CIG, everyone's gonna focus on me, right? They're immediately gonna go, oh my gosh, the CIG person, I'm gonna go attack them. That's not a player experience, right? That's not what other people are seeing when they join those matches. So it's important for us to go in on incognito accounts and test that that way.

Jared Huckaby · Host, Community

It's the whole, the scientist doesn't want to disturb the experiment kind of thing.

Michael "Bayor" · Director of Player Experience

Exactly. It's the prime directive.

Brent "XLB" · Live QA Team Lead

I was going to say, we definitely see that, especially in live QA. If we're on a server, people are asking us questions, but we get hunted down. And so being on incognito accounts, we can go and reproduce the issues that you guys are having. And that can even be with master modes, like Bayor said, we join a match or something, we get pounced on pretty quickly.

Michael "Bayor" · Director of Player Experience

We want to get what players are seeing when they actually go into these modes. So we want to use as authentic of an account as we can.