What we don't want is duplication of a lot of the same things, so we're going to have to train people how to basically QA for us, right?

That's correct. We had discussed having a JIRA, somewhat like how Minecraft does it, where they have a public JIRA and people can create issues, and then within that community there's a higher tier of people that organize all the issues, close dupes, or have it all nice and neat for us to go in there and just import them into our actual JIRA that we use.