Alexis Lesnick · Subscription Manager

We've had a lot of meetings about shipping in the past few weeks, but I don't want to say too much because we're still early in the process. We've had some issues with shipping our physical merchandise, which most people who have ordered from us might have experienced. So we're making improvements as we can. We've had a ton of meetings in the past few weeks about it.

Ben Lesnick · Director of Community Engagement, Online Strategy and Spaceships

I mean, the big thing that kicked this off was that USPS stopped tracking ePackets, so nobody was able to [track them]. It's not just China, because I order stuff from all over the place, and there's just no international tracking anymore, because they suck. So we've been trying to find a way around that.