What is Concierge, and how does one get there?

Concierge. I have quite a few cool fans on Concierge from all over the world. And it's like a secret service for high rollers. Gaming concierge for all your Star Citizen needs in the universe.

So people have a place that they can get to and ask questions and be part of, and get their help from somebody high up in the organization.

Exactly.