Benoit Beausejour · Chief Technology Officer

So this one we're actually deeply investigating right now. It looks like, so we have, and I'll go deep with technical details here to probably explain, not just the status report. So, matchmaking. So when you click on that button, join the universe, you're talking to the matchmaking service or the matchmaking system. It will find one of the shard instances that's available. All these shards report their health to make sure that they're doing good, that if one of their servers is not good or their FPS is not in a good condition, it always reports a score. And we will always try to match you to something that has shard affinity to you.

Jared Huckaby · Host, Community

Shard affinity?

Benoit Beausejour · Chief Technology Officer

Well, it's either your player is already in that shard, that's the ultimate affinity, or you've been in that shard before. So we try to have a level of shard affinity. And now the problem with stuck at position one is that we've matchmade you on a shard. And now the matchmaking service is basically telling the shard, this guy's coming. That's a process called authorization. And for some reason, the latest update that I've got this morning on this is that the authorization call sometimes will take multiple minutes to close out. And so we don't know what the cause is on this one yet. It's kind of a newly identified condition. But that's one that we need to hotfix absolutely on live in order to get that back in there.