How do you manage; on top of managing tasks and bugs and communication, how do you keep up with it?

It's all about communication. On email all the time, have a laptop on at all times even in meetings so he can keep up with things, and not everything goes through Jake, some things go to the various other producers around the company, so no-one's getting overwhelmed at any one point. A lot about making sure things get handed off, making sure that documentation is there for specific things for QA to test, what things they need to do if there's a new feature, what things aren't ready to test yet, etc…